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Policy

Royal Terrace is committed to eliminating barriers and improving accessibility for people with disabilities.

It is the policy of Royal Terrace that people with disabilities achieve accessibility in the provision of services provided by Royal Terrace and its contractors, consistent with the principles of independence, dignity, integration and equality of opportunity.

Purpose

Royal Terrace strives to assure our community that the organization is addressing barriers that prevent residents, their families and prospective residents from receiving services.  The organization also strives to assure that it is addressing barriers that may prevent staff from doing their jobs efficiently and effectively.  For the purpose of open communication, Royal Terrace holds an open door policy.  All staff, residents, volunteers, contractors, family members, and visitors are welcome and encouraged to discuss any questions or concerns with management staff, either in person, in writing, or over the phone.

Definitions

Assistive Device

A device used to assist persons with disabilities in carrying out activities or in accessing services

Disability

The definition of the term “disability” for the purpose of this policy, is a defined in the Ontario Human rights Code and the Accessibility for Ontarians with Disabilities Act, 2005.

Service Animal

Any animal used by a person with a disability where it is readily apparent that the animal is used by the person for reasons relating to his or her disability; or where the person provides a letter from a physician or nurse confirming that he or she requires the animal for reasons relating to his or her disability.

Contractor

For the purpose of this policy, a “contractor” is defined as an individual or company that is being paid (contracted) to provide goods or services on Royal Terraces’ behalf.  This policy applies to all contractors who interact with the tenants on behalf of Royal Terrace.

Support Person

A person who accompanies a person with a disability in order to assist him or her with communication, mobility, personal care, or medical needs or with access to goods or services.  This person can be a paid support worker, a volunteer, a friend, or a family member.

Process

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